Reporting Potholes

Reporting potholes is easier than ever! Keeping our roads and community pristine is an important issue to everyone in the area. Follow any of the three simple methods listed below when you see a pothole and Public Works will respond as soon as they can in order to fill them.

·  Click here to use our easy online form.

·  Use Twitter by including the hashtag #502pothole and the location of the hole in any tweet.

·  Call MetroCall 311 or 574-5000 to report potholes or any other issues. You may also email them at         

Project WIN (Waterway Improvements Now)

Project WIN is MSD’s program to respond to the Federal Consent Decree.  Project WIN includes a series of sewer overflow reduction projects defined in the Integrated Overflow Abatement Plan (IOAP) that will be constructed through 2024, at an estimated cost of $850 million.  Project WIN also includes reducing overflows through enhanced operating procedures developed under the Nine Minimum Control (NMC) and Capacity, Management, Operations and Maintenance (CMOM) programs.

As a customer of MSD, we want you to be informed and aware of the challenges we face as we develop a program to control sewer overflows and improve water quality in Louisville Metro. While we are legally responsible for meeting our regulatory obligations, your involvement as a partner in improving area water quality will be crucial to the success of our program. As our partner, you deserve to know how our community got to this point and what we are doing to meet our obligations.

  • Much of our sewer system is old and lacks the capacity to handle the current volume of sewage and stormwater. Infrastructure improvements will reduce sewer overflows into our streams and sewer backups into our homes, and help us to reduce health risks associated with exposure to bacteria and contaminants.
  • Sewer overflows pollute streams and rivers throughout Louisville Metro, in violation of the federal Clean Water Act. We have devised a plan that will allow us to comply with all state and federal clean water regulations. 
  • Without improvements, we could face severe financial consequences for failing to meet federal and state regulations by the 2024 deadline.  Fines, limits on growth and economic expansion, and the higher costs of operating a failing system are some of the possible consequences.
  • Polluted water leads to crippled growth opportunities. Therefore, we must make efforts to protect our streams to enable future community growth. 
  • Our program to rehabilitate our sewer system will improve local water quality; protect the health of our citizens and future generations. Our children and grandchildren will enjoy a cleaner and healthier environment tomorrow if we invest in our infrastructure today.

Learn about Improving Our Community Waterways Together including information on the Logan/Breckinridge Basin CLICK HERE.

CALORIE MAMA: An Instant Food Recognition App.

Calorie Mama is a smart camera app that uses deep learning to track nutrition from food images using 3 simple steps:


  • Simply snap a food photo and get the nutritional information of your meal.

Calorie Mama App is powered by SNAP API (Smart Nutrition Analysis Platform). SNAP API is based on the latest innovations in deep learning and image classification technology to quickly and accurately identify food items.


  • SNAP API accuracy constantly improves as new food images are added to the database.

Our SNAP API has been trained on cuisine from all over the world and is the most culturally diverse food identification system on the market.


  • SNAP API is connected to our vast food database. Every food item recognized by SNAP is paired with detailed nutrition information.

Developers using SNAP API can build detailed nutritional user profiles and recommend customized diets.

To Download the App: visit

Everything You Need to Know About High Cholesterol

Cholesterol is a type of lipid. It’s a waxy, fat-like substance that your liver produces naturally. It’s vital for the formation of cell membranes, certain hormones, and vitamin D.

Cholesterol doesn’t dissolve in water, so it can’t travel through your blood on its own. To help transport cholesterol, your liver produces lipoproteins.

Lipoproteins are particles made from fat and protein. They carry cholesterol and triglycerides (another type of lipid) through your bloodstream. The two major forms of lipoprotein are low-density lipoprotein (LDL) and high-density lipoprotein (HDL).

If your blood contains too much LDL cholesterol (cholesterol carried by low-density lipoprotein), it’s known as high cholesterol. When left untreated, high cholesterol can lead to many health problems, including heart attack or stroke.

High cholesterol typically causes no symptoms. That’s why it’s important to get your cholesterol levels checked on a regular basis. Learn what cholesterol levels are recommended for your age.


IMPORTANT NOTICE- (LIHEAP) Energy Assistance Program

The funds for the Low Income Home Energy Assistance Program (LIHEAP) program were exhausted this year earlier than usual, following high demand and steps taken by the Office of Resilience and Community Services (RCS) to make requesting easier for qualified residents.

This year, an average of $225 was provided to more than 9,000 Louisville households during the LIHEAP Crisis phase, which pays late heating bills of low-income residents directly to service providers.  In total, RCS distributed over $2.5 million in LIHEAP Crisis funds to low-income Louisville residents.  

The LIHEAP Crisis phase closed the afternoon of Wednesday, March 7.

The 2018 LIHEAP Crisis component began on Jan. 8 and operated on a first come, first serve basis.  In recent years, the program extended through the end of March to help low-income residents during the coldest months. The program is designed particularly to assist those who pay a high proportion of their household income toward home energy.

To ease the process for residents to request LIHEAP assistance, the Office of Resilience and Community Services in 2016 launched an automated telephone and online system for residents to make required in-person appointments for LIHEAP assistance requestors.  In previous years, LIHEAP assistance requestors were required to make two trips to Community Services staff to apply for LIHEAP assistance - first to sign up for appointments and later to complete their applications.  Also in 2016, LIHEAP locations were expanded from three to six sites, including four Neighborhood Place locations. 

Residents who are currently in need of utility assistance are encouraged to call their local Community Ministry or Neighborhood Place.  Call Metro United Way’s 2-1-1 help referral service or MetroCall 311 to locate the nearest site.  

Residents who are currently disconnected from services with their utility provider can walk into any of the six LIHEAP locations now through March 16, Monday through Thursday, 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability.  No LIHEAP funding will be allocated for these disconnected households, but staff will contact LG&E to see if clients are eligible for payment arrangements.

Starting March 19 through March 30, those individuals who have been disconnected can walk into one of these three LIHEAP locations: Newburg Community Center, South Central Neighborhood Place and Ujima Neighborhood Place.  The same hours and criteria listed above apply including no LIHEAP funding will be allocated at this time.

The six LIHEAP locations are as follows:

“LIHEAP is a critical program for thousands of Louisville families”, said Gena Redmon, director of Resilience and Community Services.  “We’re proud to be able to streamline the process of applying for this vital assistance and we’ll continue to look for more ways to streamline Metro Government processes so we can serve citizens with even greater efficiency.”

LIHEAP is a seasonal program which is anticipated to reopen in the fall, pending federal funding.  Stay tuned to for future updates.

Neighborhood Place Offers Health-Focused Resources for All Ages and Stages

Neighborhood Place partners offer healthy workshops and services in March to benefit the entire family including car seat and blood pressure checks, a healthy living club and cooking classes, an educational baby shower, a child abuse awareness workshop and so much more.  To learn more about these offerings and several others please refer to the list below.

March 1, 8, 15, 16, 22 and 29, Weekly Resource School at Bridges Neighborhood Place

Located at 1411 Algonquin Pkwy. Contact Nannette Bertram Dix at 634-6057 to RSVP and for more information. The Bridges of Hope staff is teaming up with an array of service providers to provide weekly programming and resources focusing on substance prevention, self-sufficiency, health, safety, and resiliency. All workshops are free and open to the public.

  • March 1, "Everyone Plays a Part", presented by ECHO (Exploited Children’s Help Organization) to learn how to recognize signs and symptoms of abuse and neglect, 4 - 5 p.m.
  • March 8 and 22, "Choices", presented by Center for Women and Families providing an educational and support program for people affected by sexual violence, 10 a.m. – 12 p.m.
  • March 15, "Trauma 101", presented by Resilience and Community Services which focuses on Trauma Informed Care, 4 - 5 p.m. 
  • March 16, HIV/AIDS education and testing, 4 presented by the Volunteers of America, 4 - 6 p.m.
  • March 29, "Wake Up", presented by Resilience and Community Services to provide education on opioid addiction, 4 - 6 p.m.

About Neighborhood Place
Louisville’s Neighborhood Place -- a partnership of Louisville Metro Government (including the Office of Resilience and Community Services, and Public Health and Wellness), Jefferson County Public Schools, Kentucky Cabinet for Health and Family Services and Centerstone (formerly Seven Counties Services) -- provides community-based centers which bring together health care, education, employment and social services at eight locations across the community. To find a Neighborhood Place in your neighborhood, please call Metro Call at 211.